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EHM Ionizer - Expert In Health Water Solutions – Trusted Alkaline Water Ionizer Manufacturer For Global Brands

FAQ

FAQ
1
How to deal with the faulty?
Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we could send some replacement parts with new order for small quantity. For defective batch products, we will discuss the solution together.
2
How to proceed an order?
Firstly, let us know your requirements. Secondly, quote according to your requirements or our suggestions. Thirdly, customer confirms the samples and places deposit for formal order. Fourthly, arrange the production. Fifthly, will inform to arrange the balance payment and help to arrange the shipment.
3
What kind of GUARANTEE do you offer?
We provide 1 year warranty for all our items.
4
How do you ship the goods and how long does it take to arrive?
We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional.
5
What about the lead time?
Sample needs 1-3 days, mass production time needs 2-4weeks based on the order quantity.
6
What PAYMENT terms are accepted?
TT is our default payment term, but if you have different request, we can discuss.
7
Are there SAMPLEs available before orders?
Yes, we can sell samples to you.
8
Are there any MOQ requirement for orders?
Yes, if OEM, it’s 300-500pcs, if with neutral package, we can accept order that is no less than 100pcs.
9
What’s your main market?
We export to all over the world, and now our main markets are Asia, America and Europe.
10
What is your main product range?
It’s alkaline water ionizer ,alkaline water pitcher, hydrogen water flask, and other related accessories.
Tel: +86-20-87429918
Moblie: +86 15989278400
WhatsApp: +86 15989278400
Skype: ehmkatherine
Address: No3,Xianke first Road, Huadong town, Huadu District, Guangzhou,China 510890
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